Refund policy

Returns Policy

We strive to ensure our customers are satisfied with their purchases. However, if you need to return an item, please review our returns policy below.

Eligibility for Returns

• Items must be returned within 15 days of the delivery date.
• Products must be in their original condition, unused, and in the original packaging.
• Custom-designed and personalized items are non-refundable unless there is a manufacturing defect or an error on our part.

Exceptions

• Sale items and gift cards are non-refundable.
• Items that show signs of wear or use are not eligible for return.

How to Return an Item

Step-by-Step Instructions:

1. Contact Customer Support: Email our customer support team at info@anewkreation.com with your order number and reason for return. Include photos if the item is defective or incorrect.
2. Receive Return Authorization: Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number and return instructions.
3. Prepare Your Package: Pack the item securely in the original packaging and include the RMA number inside the package.
4. Ship the Item: Send the package to the address provided by our customer support team. We recommend using a trackable shipping service to ensure the item reaches us.

Processing Times

• Once we receive your return, we will inspect the item within 3-5 business days.
• If the return is approved, a refund will be issued to your original payment method within 7-10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

You can always contact us for any return questions at info@anewkreation.com.